Refunds and Returns Policy

Fat Kitty Tees and More does not perform in-house printing on any of our products. Instead, we use an outside print-on-demand company that has consistently received high reviews. The name of the company is Printful. We also use local printers for bulk orders of customized logos and T-shirt designs, etc.

IF YOU HAVE A PROBLEM WITH YOUR ORDER, you will need to use the form located at the bottom of your My Account page to contact us. You can also use the contact form located on our website or email us directly at the following email address: admin@fatkittyteesandmore.com. A Fat Kitty representative will get back with you as soon as possible.

** DO NOT TRY TO REQUEST A RETURN/REFUND DIRECTLY THROUGH PRINTFUL OR ANY OF OUR OTHER VENDORS. THIS WILL CAUSE DELAYS AND POSSIBLY ADDITIONAL COSTS. **

The following problems are eligible for refunds:

• Graphic on T-shirt or other product was skewed or has major damage (does not include minor cracks in print upon packaging).
• T-shirt or other product was the wrong size
• The graphic or product item is not what you ordered

Note that sometimes the colors and details on a printed graphic can differ slightly from the image you see online. If your order was just not what you thought it would be, let us know, and we will work with you on making you a happy customer. However, we typically DO NOT offer refunds or returns on orders simply because the customer did not like what they purchased or had buyer’s remorse after ordering.

You will have up to 30 days to request a return/refund/reprint of your order, and you MUST INCLUDE a picture of the misprinted/damaged/defective items in your email. ALSO, if the designed is skewed on your T-shirt, Printful will request that you place a ruler or framing square next to the item to show the error clearly. Printful will likely not facilitate a refund/reprint request without this information.

Printful’s Return/Refund Policy

The following provides more comprehensive information regarding Printful’s return/refund policy, taken directly from the Printful site:

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you or your customers notice an issue on the products or anything else on the order, please submit a problem report.

The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks. If Printful’s facility isn’t used as the return address, you would become liable for any returned shipments you receive.

Wrong Address – If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

If you haven’t registered an account on printful.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Returned by Customer – It is best to advise your end customers to contact you before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. 1. 1. 1. 1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
            2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons; therefore, Printful reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

For more info on returns, please read our FAQs.